Deeluxe Original Snowboard Boot - Men's reviews and deals for sale

Terrible product, worse customer service

I bought the deemons in january. I noticed some ankle soreness after the first run but figured it was just because the boots were brand new. After about 4 runs I could no longer flex my ankles to turn toe side. When I took off the boots after my shift instructing I had nasty welts/ weirdly swollen ankles. I own a pair of deeluxe spark xv boots, so I tried out the thermo moldable… read more liners from those in the deemons and STILL got huge welts and swelling. At that point I contacted deeluxe about the issue. I have been going back and forth with deeluxe ever since (2 months). They have not offered to replace the obviously flawed boots, instead instructing me to remold my old liners and use them with the new boots. That would not solve the problem. The hard plastic tubes that surround the speed laces are 5mm thicker than the rest of the cuff of the boot creating an enormous pressure point on the inside of the ankle under the ankle straps for my union bindings. Customer service has been taking on average of 5 days to respond to my emails and generally not offering any help. Any company that can sell such shoddy equipment and provide such lax customer support is not to be trusted. When I got my spark xv's I swore I'd never buy boots from another compan, that has changed. I will not be supporting deeluxe in the future. I do not reccomend these boots or this brand to anyone. I was ready to love these boots. Deeluxe has lost a very loyal customer